Question 1

Deposits & Cancellations

Accepted Answer

Deposits are occasional and only required for specific circumstances (e.g., after-hours appointments, wedding & hair extension services, certain times of the year). Deposit amounts can range from 20-50%, are non-refundable with less than 24 hours’ notice.

Our reminder texts are sent out 48 hours prior to your appointment. We encourage you to take note of your appointment day/time and contact us straight away for any changes required. We are sympathetic to last minute cancelations when something out of your control happens but please try to give us as much notice as you can so we can fill your time with someone on our wait list.

Question 2

Amazing Hair Guarantee

Accepted Answer

We offer a 1-week colour and cut guarantee grace period, during which we will invite you back to the salon for complimentary adjustments. We send all new clients or existing clients who have received a different or new colour or cut a courtesy text message after their appointment. This is a great time to chat with us about any concerns.

Question 3

Refunds

Accepted Answer

We are committed to ensuring you love your hair and is why we offer a 1 week colour and cut guarantee for complimentary adjustments, we do not offer refunds.

Question 4

Gift Vouchers

Accepted Answer

Vouchers can be purchased in salon or organised through email. Our vouchers are redeemable on services & products and valid for 6 months from purchased date.

POLICIES

Deposits & Cancellations

Amazing Hair Guarantee

Refunds

Gift Vouchers